Order Management
Create orders one at a time, in bulk, from an Excel upload, over the API, or by scanning at intake.
- Single
- Bulk
- Excel
- API
- Scanning
Platform features
Every module a courier operation actually runs on.
From the moment an order is created to the day the cash is reconciled — eighteen modules, one system, no spreadsheets in between.
The parcel lifecycle
What happens between pickup and proof of delivery.
The path every parcel takes, and the controls at each step of it.
Order Tracking
Follow any parcel through every scan and status change — for your control room, your merchants and the end customer.
Status Flow Management
Define the statuses a parcel can move through, and which transitions between them are allowed.
Dispatch Sorting
Sort outbound parcels to the right rider, route and branch at the sorting point.
Return Sorting
Sort returns back to the right merchant or origin branch, so RTO stock never sits unaccounted for.
Route Optimization
Sequence each rider’s stops so more parcels fit inside the same working day.
Network setup
Configure the network once, and it holds.
Geography, pricing and paperwork — set centrally, applied at every branch.
Demarcation Management
Set up the geography your network runs on, down to the delivery zone each branch is responsible for.
- Cities
- States
- Zones
- Warehouses
Rate Card Management
Set delivery pricing per merchant and route, applied automatically to every order that comes in.
Waybill Management
Control the waybill number series, the patterns they follow, and the print layouts used across branches.
- Series
- Patterns
- Layouts
People & access
Everyone sees exactly what they should.
Your staff, your merchants, and the riders working off a phone all day.
Staff Role & User Management
Create users, group them into roles, and control what each role can see and do.
Merchant Management
Onboard merchants, manage their details and rates, and give each one their own portal login.
Staff Mobile App
Pickups, deliveries, scanning and status updates from the field, on the rider’s own phone.
- Field scanning
- Status updates
Money & visibility
Where the cash is, and how the day went.
COD reconciled against invoices, and the numbers that tell you what to fix tomorrow.
Finance Management
Deposits reconciled against invoices, so every rupee collected in the field is accounted for.
- Rider deposits
- Branch deposits
- Agent deposits
- Invoices
Dashboards
A main dashboard for the whole operation, plus warehouse-level dashboards for each site.
- Main
- Warehouse level
Reports
Pull the numbers by sales, by status, by warehouse or by merchant — and export them.
- Sales
- Status
- Warehouse level
- Merchant level
Service & integration
The part your merchants judge you on.
Issues answered, feedback captured, and your merchants’ systems kept in step with yours.
Support Ticket Management
Log and resolve merchant and customer issues in one queue, instead of losing them in a chat thread.
Feedback Management
Capture feedback on deliveries and route it to the people who can actually act on it.
Webhooks
Push order and status events to your merchants’ systems as they happen, no polling required.
See these running on your operation.
A 30-minute walkthrough of the modules that matter to a courier your size.
Book a Free Demo
or call +94 77 943 6364